Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

Ordering FAQs

We have a wide range of countries(about 60+ countries) that can place orders on our site. You can check the CURRENCY on our site header.

When you find the product you need, check the price associated with the product. Select the quantity that you need and click on the ‘Add to Cart’ Button. To check if the product has been added to your cart, please go to the site header and click on the ‘Shopping Cart’ icon.

If the product you need having no price availability, please contact for information.

Yes, you can click the Quick Order tab on our site header and place a quick order with Product ID with quantity.

Yes, you will. Once summit the order successfully, you will receive an order confirmation letter.

When your order is sent out, you will receive a shipping notice with tracking number, and the invoice by email.

You will have to Login to the site first. Go to the Account tab on the site header and select Your Orders, you will see you order status.

Login to the site. Go to the “Account” tab on the site header and click on “Your Orders”. Open the order and click on ‘Add to Cart.’ This will add the entire order into your shopping cart. While you are in the shopping cart you can delete items that you don’t want and change the quantity on other items before selecting ‘Checkout.’

Samples are not offered on all products. You can buy samples through our site.

If you have questions about your order, please contact or click the Instant Chat icon at the left corner of the site to chat or leave a message to our customer service team. If you need an immediate response, please contact us by phone.

We accept TWO main payment methods:

1. Credit cards - VISA, MasterCard, and American Express

2. By PayPal.

Please read our Refund & Return Policy at the bottom of the site. If you have any further questions, please contact our customer service by

Account FAQs

Yes, you can. Cobetter eShop doesnt require login or register when place and online order. But you need to be registered to access to your Account in which you can see your account details, your orders, your wishlists and track your order.

Registration is fast and easy and will simplify your online experience. Go to the “Login” Tab on our site header and fill in with your name, email address and password.

When you visit the login page, Click on Forget your password? Fill in your password and Submit, you will receive an email with a link to reset your password.

Yes, Cobetter is ISO-certified. Please go to Quality & Regulatory to see our certificates.